It is the customers sole responsibility to ensure that the product ordered are suited for their intended use.Crystal healing and the consumption of crystal infuse water should be used with  the understanding that the product only have holistic effect and treatment are meta physique and should not be a substitute for any conventional treatment. We also recommend to take great care  of the crystal and glass and recommend using the neoprene sleeve  to protect the bottle from damage Eaulunaire  are not responsible for any damage done after  the item as been ship and arrive at the destination. please review our return  policy and email us at eaulunaire@outlook.com for any questions.