return policy

 

 

 Welcome to Eaulunaire, where your satisfaction and confidence in our products are our top priorities. This return policy outlines the terms and conditions regarding returns, exchanges, and refunds for our lip balm products. By purchasing our lip balm products, you acknowledge and agree to the terms mentioned in this policy. Please read this page carefully before making a purchase.

Returns and Exchanges: We gladly accept returns and exchanges of our lip balm products within14 days from the date of purchase. To initiate a return or exchange, please contact our customer service team at info@eaulunaire.com. Please provide your order number and the reason for your return or exchange request.

Eligibility Criteria: To be eligible for a return or exchange, the lip balm product must be unused, unopened, and in the same condition as when you received it. It must also be in the original packaging. Returns or exchanges are not applicable for lip balm products that have been personalized, customized, or used.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping the wrong product or a defective item. We recommend using a trackable shipping method and obtaining proof of shipment for your returned items.

Refunds: Once we receive your returned lip balm product and verify its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Number of Days] days for the refund to be processed and reflected in your account.

Exchanges: If you wish to exchange your lip balm product for a different variant, please indicate your preference when contacting our customer service team. Exchanges are subject to product availability. If the desired product is not available, you may choose a refund or an alternative product of equal value.

Damaged or Defective Products: In the rare event that you receive a damaged or defective lip balm product, please contact our customer service team within [Number of Days] days of receiving your order. We will arrange for a replacement or a refund, depending on your preference.

 

 

Thank you for visiting Eaulunaire . Your use of our website and products is subject to the terms outlined in this disclaimer. By continuing to use our website, you acknowledge that you have read, understood, and agreed to these terms.